Help Center
What is your return policy?
It is of the greatest importance that the customer is always happy with their purchase. Any cancelations to orders must be done within 24 hours of the time the order is placed. After 24 hours, refunds from cancelations may incur penalty charges. There is a ten day return policy on all items. Returns must be processed within the 10 day period. After 10 days, refunds from returns may incur penalty charges. Refunds will be minus shipping costs. Refunds will be process within 15 days of the time that we received the returned products. Any products that are customized by Mystic Knights Armory by means of custom acid etching or powder coating are not eligible for a return or refund. Minor dents, scratches and imperfections are not covered as a defect. Any damages that are due to dueling or incorrect use will also not be covered under warranty. The electronics are warrantied for one year against manufacturer defects. If a defect is found, we will work with the customer to make sure that the product is working properly. If a products needs to be sent back for repairs or returns, the customer is responsible for shipping costs. Be sure to read all instructions and follow proper charging methods. Failure to do so will void warranty. If the item is damaged due to poor shipping, we will work with you to either have the item fixed or replaced. For some item’s replacement parts are also available. Removing or tampering with electronics may void warranty. Refunds, repairs or replacements will not be honored for inproperly altering of saber or sound font files. Altering the saber hilt or electronics in anyway will void the warranty. We will not honor a return, replace or fix a saber that has been intentionally damaged, scratched, weathered, ground down, cut, drilled, acid etched, painted, powder coated, anodized or have extra parts glued or welded to the hilt. Please follow all instructions for use and proper care of electronics and batteries. Using a different charging cable or battery charger that was not supplied with the saber or charging the saber in an improper manner will void the warranty.
Do you sell gift cards?
Gift cards are available in multiple amounts. There is no expiration date on gift cards and can be applied to all items. This is a digital item and no actual card will be mailed to you. Soon after your purchase, you will recieve an email containing a PDF that has a copy of the gift acrd on it. To use gift cards, just enter the number on the card in the coupon code box at check out and the amount will be deducted from your total.
What are the payment options?
You can pay for all items using PayPal, even if you don't have a PayPal account. Once you submit a purchase, it will take you to a PayPal link and you can there enter a credit/debit card or any other PayPal excepted payment. PayPal is secure and protects not only the seller but the buyer as well. If for some reason, there is an issue, you can open a dispute with PayPal and recover any amount that you lost. With online fraud and hacking getting out of control, PayPal is the best way to pay. Mystic Knights Armory does not collect any credit card info and does not release any purchase or personal information about its customer to anyone. So, you can feel secure in purchasing and know that you are protected.
Troubleshooting
Problem: Saber is not turning on
Solutions: Low or dead battery. Charge saber for a minimum of 4 hours before use. Some sound boards will let you know when the saber is fully charged by saying, "Ready".
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Problem: Saber has sound, but isn't lighting up
Solutions: For pixel blade setups, make sure the blade is firmly seated in the hilt and making contact with the connector pins in the hilt. For base lite setups, make sure the saber is fully charged.
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Problem: No swing sounds or no saber hum sounds
Solutions: When saber battery drops to 0%, the boards can sometimes glitch and drop out some sounds even after charging. It resolve this problem reset the board by removing the battery and plug the saber into the charger for more than 10 seconds. Unplug charger and reinsert the battery. The saber should now be operating properly.
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Problem: Saber shuts off while swinging
Solutions: Due to production variations, sometimes the battery compartment is a millimeter larger making the battery just slightly loose in the compartment. Simply use a small tool to carefully pry the battery contact tab out slightly so the battery makes better contact.
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Problem: Saber is not charging
Solutions: Due to production variations, sometimes the battery compartment is a millimeter larger making the battery just slightly loose in the compartment. Simply use a small tool to carefully pry the battery contact tab out slightly so the battery makes better contact.